• Information management to protect vulnerable children and survivors of violence

    Primero combines field-proven tools, global best practice, and the latest open source technology to bring community-level protection and social services workers a user-friendly and scalable solution for their data management challenges. Review our user guides, technical documentation and more.

    Download "COVID-19 Case management with Primero"

    New! COVID-19 Case management with Primero

    Now more than ever, social services workers need fit for purpose tools to reach their clients with quality care. Primero is here to help.

    A complete package of services

    Click on the button below to download the latest brief which contains details of the product, services and community that make Primero the right choice for your programme.

    Primero Project Brief

    Primero has a unique backstory. For many years, partners in the protection sector rallied around the need for a modern approach to data management. They demanded a system that was fit-for-purpose and that emphasized user-friendliness, confidentiality and security. To learn more about the origins of the Primero initiative, take a look at our project brief from 2017.


    Read More

    Security, Confidentiality & Interoperability to promote the rights of children & women

    Primero is guided by the Do No Harm, Need to Know, Informed Consent and Best Interests of the Child principles. Data about vulnerable children and survivors of violence can be securely and confidentially shared in order to promote their well being and access to services. Role-based access ensures that only those who need to know have access to sensitive data.


    Information Management Standards (see Standard 5)


    Inter Agency Guidelines for Child Protection Case Management

    Incident Monitoring

    In order to shape programmes to better prevent and respond to violations committed against children and women, incident monitoring systems must be integrated into humanitarian responses and development programmes. Primero allows these systems to be directly linked to the provision of services, while maintaining confidentiality.


    Child Protection Monitoring Standards (see Standard 6)

    Family Tracing and Reunification

    Primero is building on decades of programming experience and leveraging new technologies to speed up the process of reuniting separated and unaccompanied girls and boys with their families and caregivers.


    FTR Functionality Video Demo


    Inter Agency Toolkit on Unaccompanied and Separated Children

  • Managing Sensitive Data on Individual Children

    Child protection information management involves gathering, sharing, managing and storing large amounts of highly sensitive data. Understanding the risks associated with these practices is crucial to mitigating them. These Good Practice Principles outline nine key principles that all child protection information management systems should observe.

    Key concepts, clearly delivered

    Managing sensitive data is a complex task. Front line workers need easy-to-use tools to help them make good decisions. The Good Practice Principles identify the four key stages in the data life cycle, how they relate to each other, and suggested activities for each.

    Step by step, to do no harm

    Each principle is explored individually, identifying key concepts and processes. The guidance is targeted at two groups of actors: Child protection programme managers and implementers, and Information Management professionals. Working together to ensure that we deliver quality programmes while doing no harm.

    Know your data

    Classifying data correctly is a critical step in mitigating risks associated with data collection. These principles include helpful graphics and illustrative examples that support field-based workers to design and implement more risk-aware interventions.

  • A global digital public good

    Making Primero available as cost-effectively and efficiently to as many users as possible, for the greater good

  • Source Code

    Primero is envisioned as a global public good, and has been developed according to the Principles for Digital Development. Primero is made available on GitHub under the GNU Affero GPL 3 license. You can learn more about Primero by visiting our Support Hub. If you are interested in contributing to the project, see our Guide to Submitting Code.

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Privacy Policy
Privacy Policy
What information do we collect?
We collect information from you when you use our site.

Personal Information
When  registering on our site, as appropriate, you may be asked to enter your: name, e-mail address, country and organization.
Log Information
Log information is any information automatically reported by your browser or mobile device each time you access our service. When you use our service, our servers automatically collect and store this information, which may include the IP address, browser type, referring site, number of clicks and how you interact with links on the service.
What do we use your information for?
Any of the information we collect from you may be used in one of the following ways:

To improve our website - (we continually strive to improve our website offerings based on the information and feedback we receive from you)
To improve customer service - (your information helps us to more effectively respond to your customer service requests and support needs)
To process transactions - Your information, whether public or private, will not be sold, exchanged, transferred, or given to any other company for any reason whatsoever, without your consent, other than for the express purpose of delivering the purchased product or service requested.
To send periodic emails - The email address you provide may be used to send you information, respond to inquiries, and/or other requests or questions.
How do we protect your information?
We implement a variety of security measures to maintain the safety of your personal information when you enter, submit, or access your personal information.

We offer the use of a secure server. All supplied sensitive/credit information is transmitted via Secure Socket Layer (SSL) technology and then encrypted into our Payment gateway providers database only to be accessible by those authorized with special access rights to such systems, and are required to keep the information confidential.

After a transaction, your private information (credit cards, social security numbers, financials, etc.) will not be stored on our servers.

Do we use cookies?
Yes (Cookies are small files that a site or its service provider transfers to your computers hard drive through your Web browser (if you allow) that enables the sites or service providers systems to recognize your browser and capture and remember certain information

We use cookies to understand and save your preferences for future visits and compile aggregate data about site traffic and site interaction so that we can offer better site experiences and tools in the future. We may contract with third-party service providers to assist us in better understanding our site visitors. These service providers are not permitted to use the information collected on our behalf except to help us conduct and improve our business.

Who has access to my messages?
The information that is transmitted through or stored on Primero is only available to those with whom you choose to share such information.

Note that any messages transmitted via Primero may be accessible by certain third-party organizations, such as cellular networks and SMS gateway services, that may be used to transmit the messages. These organizations may have their own rules, policies, and security measures controlling who has access to messages transmitted through their services.

The employees and contractors of Primero may in certain circumstances access the information on your account if required for customer support or legal purposes. This refers only to the data entered on this website.

Do we disclose any information to outside parties?
We do not sell, trade, or otherwise transfer to outside parties your personally identifiable information. This does not include trusted third parties who assist us in operating our website, conducting our business, or servicing you, so long as those parties agree to keep this information confidential. We may also release your information when we believe release is appropriate to comply with the law, enforce our site policies, or protect ours or others rights, property, or safety. However, non-personally identifiable visitor information may be provided to other parties for marketing, advertising, or other uses.

Third party links
Occasionally, at our discretion, we may include or offer third party products or services on our website. These third party sites have separate and independent privacy policies. We therefore have no responsibility or liability for the content and activities of these linked sites. Nonetheless, we seek to protect the integrity of our site and welcome any feedback about these sites.

Children's Online Privacy Protection Act Compliance
We are in compliance with the requirements of COPPA (Childrens Online Privacy Protection Act), we do not collect any information from anyone under 13 years of age. Our website, products and services are all directed to people who are at least 13 years old or older.

Online Privacy Policy Only
This online privacy policy applies only to information collected through our website and not to information collected offline.

Your Consent
By using our site, you consent to our online privacy policy.

Changes to our Privacy Policy
If we decide to change our privacy policy, we will post those changes on this page, and/or update the Privacy Policy modification date below.

This Privacy Policy was last updated on October 10th, 2015.