• Case Management

    Primero was developed to help ensure that vulnerable and at risk children

    and women are referred to and connected with essential services. Primero also promotes accountability and coordination among service providers.

    Security, Confidentiality & Interoperability to promote the rights of children and women

    Primero is guided by the Need to Know, Informed Consent and Best Interests of the Child principles. Data about children and women can be securely and confidentially shared in order to promote their well being and access to services. Role based access ensures that only those who need to know have access to sensitive data.

    Incident Monitoring

    In order to shape programmes to better prevent and respond to violations committed against children and women, incident monitoring systems must be integrated into humanitarian responses. Primero allows these systems to be directly linked to the provision of services, while maintaining confidentiality.

    Family Tracing and Reunification

    Primero is building on decades of programming experience to leverage new technologies to speed up the process of reuniting separated and unaccompanied girls and boys with their families and caregivers.

  • Features

    Designed with and developed by service providers

    Open Source

    Primero is envisioned as a global public good, and has been developed according to the Principles for Digital Development. Primero is made available on GitHub under the GNU Affero GPL 3 license. Please read the Terms of Use and check out our Developer's Site.

    Case Management

    Primero provides intuitive digital forms and clear workflows to assist with documenting case management processes, from identification and registration, to assessment, case planning, referrals and transfers, and case closure.


    Incident Monitoring

    Primero allows users to document events and violations, in order to provide programmes with timely information on risk factors and violation patterns. Individual survivors of violence can then be linked to the services they need.


    Family Reunification

    Family reunification

    Primero uses sophisticated matching technology to pair tracing requests made by caregivers with records of children registered as separated or unaccompanied. These features are backstopped by a complete case management module to ensure that children receive appropriate care.

  • Click to see a demo video

    Android App

    Primero now has an Android mobile client to support case management and family tracing processes, so protection workers can manage their work on the go, wherever they are.

    Check out the demo video.

  • Primero modules

    Primero is an inter agency initiative that supports multiple modules and programmes.
    Find out more....

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Privacy Policy
What information do we collect?
We collect information from you when you use our site.

Personal Information
When  registering on our site, as appropriate, you may be asked to enter your: name, e-mail address, country and organization.
Log Information
Log information is any information automatically reported by your browser or mobile device each time you access our service. When you use our service, our servers automatically collect and store this information, which may include the IP address, browser type, referring site, number of clicks and how you interact with links on the service.
What do we use your information for?
Any of the information we collect from you may be used in one of the following ways:

To improve our website - (we continually strive to improve our website offerings based on the information and feedback we receive from you)
To improve customer service - (your information helps us to more effectively respond to your customer service requests and support needs)
To process transactions - Your information, whether public or private, will not be sold, exchanged, transferred, or given to any other company for any reason whatsoever, without your consent, other than for the express purpose of delivering the purchased product or service requested.
To send periodic emails - The email address you provide may be used to send you information, respond to inquiries, and/or other requests or questions.
How do we protect your information?
We implement a variety of security measures to maintain the safety of your personal information when you enter, submit, or access your personal information.

We offer the use of a secure server. All supplied sensitive/credit information is transmitted via Secure Socket Layer (SSL) technology and then encrypted into our Payment gateway providers database only to be accessible by those authorized with special access rights to such systems, and are required to keep the information confidential.

After a transaction, your private information (credit cards, social security numbers, financials, etc.) will not be stored on our servers.

Do we use cookies?
Yes (Cookies are small files that a site or its service provider transfers to your computers hard drive through your Web browser (if you allow) that enables the sites or service providers systems to recognize your browser and capture and remember certain information

We use cookies to understand and save your preferences for future visits and compile aggregate data about site traffic and site interaction so that we can offer better site experiences and tools in the future. We may contract with third-party service providers to assist us in better understanding our site visitors. These service providers are not permitted to use the information collected on our behalf except to help us conduct and improve our business.

Who has access to my messages?
The information that is transmitted through or stored on RapidPro is only available to those with whom you choose to share such information.

Note that any messages transmitted via RapidPro may be accessible by certain third-party organizations, such as cellular networks and SMS gateway services, that may be used to transmit the messages. These organizations may have their own rules, policies, and security measures controlling who has access to messages transmitted through their services.

The employees and contractors of RapidPro may in certain circumstances access the information on your account if required for customer support or legal purposes.

Do we disclose any information to outside parties?
We do not sell, trade, or otherwise transfer to outside parties your personally identifiable information. This does not include trusted third parties who assist us in operating our website, conducting our business, or servicing you, so long as those parties agree to keep this information confidential. We may also release your information when we believe release is appropriate to comply with the law, enforce our site policies, or protect ours or others rights, property, or safety. However, non-personally identifiable visitor information may be provided to other parties for marketing, advertising, or other uses.

Third party links
Occasionally, at our discretion, we may include or offer third party products or services on our website. These third party sites have separate and independent privacy policies. We therefore have no responsibility or liability for the content and activities of these linked sites. Nonetheless, we seek to protect the integrity of our site and welcome any feedback about these sites.

Childrens Online Privacy Protection Act Compliance
We are in compliance with the requirements of COPPA (Childrens Online Privacy Protection Act), we do not collect any information from anyone under 13 years of age. Our website, products and services are all directed to people who are at least 13 years old or older.

Online Privacy Policy Only
This online privacy policy applies only to information collected through our website and not to information collected offline.

Your Consent
By using our site, you consent to our online privacy policy.

Changes to our Privacy Policy
If we decide to change our privacy policy, we will post those changes on this page, and/or update the Privacy Policy modification date below.

This Privacy Policy was last updated on October 10th, 2013.