Primero is a digital public good designed for social impact. Primero's application code is open source and is freely available to use. However, as with any software, there are costs associated with hosting, development, deployment, operations and maintenance. We are committed to managing Primero sustainably and securely. This is our obligation to our stakeholders and data subjects. To do this, we've designed a sustainable business model that allows us to be cost effective, predictable, and scalable.
Below you will read more about Primero's Service Tiers as well as the additional services available to understand the overall costs based on your programming needs. To understand the total cost of implementing Primero, please review the below Service Tiers and select the one that best suits your needs. Also review the additional services and select those services that are needed for your implementation. Service Tiers are an annual cost, and additional services are a one-time cost unless otherwise indicated (see additional services below).
It is recommended that a total cost of ownership assessment should be conducted based on the size and complexity of the installation. As with any technology solution, organizations should not underestimate the ongoing costs of support and maintenance and we are here to support you.
Primero Service Tiers
Access the open-source repo to set up your own Primero instance
Fully supported UNICEF-hosted demo and production sites and support with deploying, operating, remote training, maintaining and on-going support
Locally managed infrastructure for production sites and support with deploying, operating, remote training, and on-going support
The below additional services are offered and can be included with your package of services
Translations for a new language
Interoperability with another system
Interoperability with ProGres v4