Pricing - Primero Information Management System

Business Model and Costing
How It Works
Primero is a digital public good designed for social impact. Primero's application code is open source and is freely available to use. However, as with any software, there are costs associated with hosting, development, deployment, operations and maintenance. We are committed to managing Primero sustainably and securely. This is our obligation to our stakeholders and data subjects. To do this, we've designed a sustainable business model that allows us to be cost effective, predictable, and scalable.

Below you will read more about Primero's Service Tiers as well as the additional services available to understand the overall costs based on your programming needs. To understand the total cost of implementing Primero, please review the below Service Tiers and select the one that best suits your needs. Also review the additional services and select those services that are needed for your implementation. Service Tiers are an annual cost, and additional services are a one-time cost unless otherwise indicated (see additional services below).

It is recommended that a total cost of ownership assessment should be conducted based on the size and complexity of the installation. As with any technology solution, organizations should not underestimate the ongoing costs of support and maintenance and we are here to support you.

1
Tiers Selection
Select which tier best suits the needs of your programme
2
Additional Services
Select any additional services that may be needed for your implementation
3
Payment
Contact the Primero team to get started
Primero Service Tiers
Tier 1
Open Source
$0.00
per year
Access the open-source repo to set up your own Primero instance
Recommended
Tier 3
UNICEF-hosted
$9,100
per year
Fully supported UNICEF-hosted demo and production sites and support with deploying, operating, remote training, maintaining and on-going support
Tier 4
Partner-hosted
$25,000*
per year
Locally managed infrastructure for production sites and support with deploying, operating, remote training, and on-going support
Tier 1
Tier 1 is the "do-it-yourself" option where partners have technical capacities in their teams capable of setting up servers, security, DNS, configuration, receiving updates and providing support
Partners can access the open-source documentation on the Primero GitHub Repository, and are able to seek support as needed on the Primero Support Hub and Primero Community
Partners utilize Ansible scripts through GitHub to receive new releases and updates
Partners have the capacity to monitor and manage updates
Partners are able to utilize the baseline configurations of Primero/CPIMS+ at no cost and will receive support from the Primero community
Partners will incur human resources and IT costs that they are responsible for which include:
Human resources and technical capacity for hosting, deploying, operating and maintaining Primero
Technology costs for infrastructure including server set up, hosting, SSL/TLS, and DNS (costs vary by service)
Additional services listed below are not available for this service tier

Tier 2
Currently under development

Tier 3
Improving application development and deployment agility while reducing costs: Organizations can deploy cloud services and resources quickly and scale on-demand, allowing legacy identity infrastructure to be retired and eliminating the need for costly ongoing maintenance
Tier 3 is hosted by UNICEF on Microsoft Azure and the Primero team deploys a fully secured kubernetes-based demo and production instance with a Primero URL in any language
Consider this Tier if UNICEF Country Offices are directly supporting multi-stakeholder rollouts with inter-agency partners who have endorsed the Primero Data Protection and Privacy Framework
UNICEF is responsible for setting up servers, security, DNS, monitoring, and maintaining the instance to ensure it is up-to-date and receives the latest releases
Partners are trained on configuration to customize their Primero instance to be aligned to their programming
Partners are provided with case worker, manager and system administration training to learn key features and functionality of Primero
Partners receive 6 hour per week of support for 3 months; 4 hour per month thereafter to support the implementation
Partners can access the open-source documentation on the Primero GitHub Repository, and are able to seek support as needed on the Primero Support Hub and Primero Community
Partners receive support for data protection policy compliance, audit functionality and comprehensive monitoring
For partners who have federated identity, Primero will implement identity management and single-sign on for enhanced security
Partners access the inter-agency CMTF standard Forms and Guidance (for CPIMS+), all available CPIMS+ features and functionality, and are not limited to the caseload (no additional fees with increased caseload volume or number of transactions) or number of users or participating agencies
$9,100 USD per year (which is subject to decrease per year) includes costs for infrastructure, hosting, deploying, operating, remote training, maintaining and on-going support
Please see additional services below if you require in-person training, global or country-level coordination, in-country missions, data migration, translations or interoperability

Tier 4
Do you want to manage your own infrastructure and deal with outages, maintenance downtime, and upgrades? Then this option is right for you.
Partners who want to benefit from regular updates, patches and features with proven technical capacity and data residency requirements (such as governments who must have Primero production data stored in a national data center) would benefit from this service tier
In Tier 4 UNICEF and Primero team deploys a secure kubernetes-based UNICEF-hosted demo instance on Microsoft Azure with a Primero URL in any language
The demo instance is maintained by the Primero team and receives all new releases and updates; equipped with tooling to promote configuration from the hosted-demo instance to the preferred cloud/in-country data center
Partners are responsible for setting up the production server including security, DNS, monitoring, configuration, and maintaining the instance
Partners are trained on configuration to customize their Primero instance to be aligned to their programming
Partners are provided with case worker, manager and system administration training to learn key features and functionality of Primero
Partners receive 4 hour per week of support for 3 months; 2 hour per month thereafter to support the implementation
Partners can access the open-source documentation on the Primero Github Repository, and are able to seek support as needed on the Primero Support Hub and Primero Community
Partners access the inter-agency CMTF standard Forms and Guidance (for CPIMS+), all available CPIMS+ features and functionality, and are not limited to the caseload (no additional fees with increased volume or number of transactions) or number of users or participating agencies
$25,000 USD for the 1st year (which decreases to the cost listed in Tier 3 in the 2nd year and thereafter) which includes costs for demo-hosted infrastructure, deploying, operating, remote training, maintenance and support
Partners will incur human resources and IT costs that they are responsible for which include:
Human resources and technical capacity for hosting the production instance, deploying, operating and maintaining Primero
Technology costs for production infrastructure including server set up, hosting, SSL/TLS, and DNS (costs vary by service)
Please see additional services below if you require in-person training, global or country-level coordination, in-country missions, data migration, translations or interoperability

Tier 5
Some implementations have requirements that can't be met by any other service tier and require custom requirements such as software development, specific integrations with partner systems, bundling Primero with third party solutions (MDM, reporting tools, biometrics), API development, product extensions, business analysis work compliance evaluations, etc.
Based on the context-specific requirements, Tier 5 will be scoped, costed and prioritized on a case-by-case basis
All custom development requests will need to be assessed for their alignment with their Primero product roadmap and reviewed by the Primero Board
Cost is TBD with the Primero team based on the requirements
Additional Services
The below additional services are offered and can be included with your package of services
Data migration
To ensure data is safely and securely transferred from alternative systems, the Primero team works with partners to design and implement safe and secure transfer of records by assessing the volume, type and format of the cases and designing appropriate methods of transferring data
Translations for a new language
Primero has been set up in 40+ languages. For implementations who are interested in a new language that is currently not available in Primero.
Interoperability with another system
For partners who are interested in interoperability between Primero and another partner system.
Set Up: one time cost based on complexity to implement the technical solution for any new implementation. Note this does not include UNICEF/Primero staff time for requirements gathering, coordination, testing or training.
Cost of Operating: transactional cost to be determined for example, if 10,000 children receive 3 services between Primero and the partner system case workers per year, then costs would be 10,000 x 3 services x 0.03 per referral = $900 USD per year
Support: 16 hours of support
Interoperability with ProGres v4
For partners who are interested in interoperability between Primero and ProGres v4.
Set Up: one time cost to implement the technical solution for any new implementation. Note this does not include UNICEF/Primero staff time for requirements gathering, coordination, testing or training.
Cost of Operating: transactional cost to be determined for example, if 10,000 children receive 3 services between Primero and ProGres v4 case workers per year, then costs would be 10,000 x 3 services x 0.03 per referral = $900 USD per year
Support: 16 hours of support
Note: there has been significant software development invested in interoperability between Primero and ProGres v4 in it's initial pilot in Gambella, Ethiopia. The adapters have been built to be set up in new implementations and require set up, operating and support for each new implementation.

Business Model and Costing

How It Works

Tiers Selection

Additional Services

Payment

Primero Service Tiers

Tier 1

Tier 2

Tier 3

Tier 4

Tier 5

Additional Services

The below additional services are offered and can be included with your package of services

Data migration

Translations for a new language

Interoperability with another system

Interoperability with ProGres v4