• A digital public good for social services

    Primero is envisioned as a digital public good to support the achievement of the Sustainable Development Goals (SDGs).

    Social services workers are often overworked and under-resourced. Primero is here to help.

  • Primero v2 is here!

    The Primero project began in 2013 as the result of many years of inter-agency collaboration. Our goal is to bring more coherent, cost-effective, and user-friendly information management tools to the Social Welfare, Child Protection and Gender Based Violence sectors.


    Primero v2 is now being used at scale. This entirely redesigned version of Primero is a progressive web app that leverages a new tech stack and builds on the experiences of thousands of users in +40 countries. Primero v2 will soon be offered as a fully supported software as a service called Primero X. Follow us on Instagram to get the latest updates!

  • Features & Functionality

    Designed with and developed for service providers

    Open Source

    Primero is envisioned as a digital public good, and has been developed according to the Principles for Digital Development. Primero is made available on GitHub under the GNU Affero GPL 3 license. Please read the Terms of Use and check out our documentation, release notes, demo instance and community forum on the Primero Support Hub.

    Case Management

    Primero provides intuitive digital forms and clear workflows to assist with documenting case management processes, from identification and registration, to assessment, case planning, referrals and transfers, and case closure. With strong supervision features including email notifications for certain processes, Primero is a complete digital case management solution.


    New! Progressive Web Application

    Primero v2 is a progressive web application (PWA) that works online and offline with a full set of case management features. For case workers and service providers on the move and in low internet connectivity areas, this is game changer. Primero v2 responds to the size of the screen, so it can be used on any type of device - computer, tablet or phone - via the web browser.

    Incident Monitoring

    Primero allows users to document events and violations in order to provide programmes with timely information on risk factors and violation patterns. Individual survivors of violence can then be linked to the services they need, and prevention measures can be implemented to mitigate future risks. Powerful reporting and analysis tools ensure that data is actionable.


    Family Tracing and Reunification

    Primero uses sophisticated matching technology to pair tracing requests made by caregivers with records of children registered as separated or unaccompanied. Matching criteria can be configured to meet the needs of the context. These features are backstopped by a complete case management module to ensure that children receive appropriate care.


    New! Self Service Configuration

    Primero v2 can be easily configured and localized without the support of technology company. Teams can select a template from a library and then work to contextualize the forms, lookups, languages, logos and locations through a user-friendly interface. When they are happy with their changes, they can launch or update their live site. See a Primero v2 configuration demo here.

  • Primero Modules

    Primero is an inter agency initiative that supports multiple modules and programmes. Find out more...

  • Recent Stories

  • Follow us!

    To keep up with new content, training videos, stories from the field and more...

    On Instagram @childprotectioninnovation

    On YouTube @childprotectioninnovation

All Posts
Privacy Policy
Privacy Policy
What information do we collect?
We collect information from you when you use our site.

Personal Information
When  registering on our site, as appropriate, you may be asked to enter your: name, e-mail address, country and organization.
Log Information
Log information is any information automatically reported by your browser or mobile device each time you access our service. When you use our service, our servers automatically collect and store this information, which may include the IP address, browser type, referring site, number of clicks and how you interact with links on the service.
What do we use your information for?
Any of the information we collect from you may be used in one of the following ways:

To improve our website - (we continually strive to improve our website offerings based on the information and feedback we receive from you)
To improve customer service - (your information helps us to more effectively respond to your customer service requests and support needs)
To process transactions - Your information, whether public or private, will not be sold, exchanged, transferred, or given to any other company for any reason whatsoever, without your consent, other than for the express purpose of delivering the purchased product or service requested.
To send periodic emails - The email address you provide may be used to send you information, respond to inquiries, and/or other requests or questions.
How do we protect your information?
We implement a variety of security measures to maintain the safety of your personal information when you enter, submit, or access your personal information.

We offer the use of a secure server. All supplied sensitive/credit information is transmitted via Secure Socket Layer (SSL) technology and then encrypted into our Payment gateway providers database only to be accessible by those authorized with special access rights to such systems, and are required to keep the information confidential.

After a transaction, your private information (credit cards, social security numbers, financials, etc.) will not be stored on our servers.

Do we use cookies?
Yes (Cookies are small files that a site or its service provider transfers to your computers hard drive through your Web browser (if you allow) that enables the sites or service providers systems to recognize your browser and capture and remember certain information

We use cookies to understand and save your preferences for future visits and compile aggregate data about site traffic and site interaction so that we can offer better site experiences and tools in the future. We may contract with third-party service providers to assist us in better understanding our site visitors. These service providers are not permitted to use the information collected on our behalf except to help us conduct and improve our business.

Who has access to my messages?
The information that is transmitted through or stored on Primero is only available to those with whom you choose to share such information.

Note that any messages transmitted via Primero may be accessible by certain third-party organizations, such as cellular networks and SMS gateway services, that may be used to transmit the messages. These organizations may have their own rules, policies, and security measures controlling who has access to messages transmitted through their services.

The employees and contractors of Primero may in certain circumstances access the information on your account if required for customer support or legal purposes. This refers only to the data entered on this website.

Do we disclose any information to outside parties?
We do not sell, trade, or otherwise transfer to outside parties your personally identifiable information. This does not include trusted third parties who assist us in operating our website, conducting our business, or servicing you, so long as those parties agree to keep this information confidential. We may also release your information when we believe release is appropriate to comply with the law, enforce our site policies, or protect ours or others rights, property, or safety. However, non-personally identifiable visitor information may be provided to other parties for marketing, advertising, or other uses.

Third party links
Occasionally, at our discretion, we may include or offer third party products or services on our website. These third party sites have separate and independent privacy policies. We therefore have no responsibility or liability for the content and activities of these linked sites. Nonetheless, we seek to protect the integrity of our site and welcome any feedback about these sites.

Children's Online Privacy Protection Act Compliance
We are in compliance with the requirements of COPPA (Childrens Online Privacy Protection Act), we do not collect any information from anyone under 13 years of age. Our website, products and services are all directed to people who are at least 13 years old or older.

Online Privacy Policy Only
This online privacy policy applies only to information collected through our website and not to information collected offline.

Your Consent
By using our site, you consent to our online privacy policy.

Changes to our Privacy Policy
If we decide to change our privacy policy, we will post those changes on this page, and/or update the Privacy Policy modification date below.

This Privacy Policy was last updated on October 10th, 2015.