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Preparing for digital case management in one of the world's largest refugee settings

This is the third time that the Primero team has come to Kakuma since 2014. In many ways, Kakuma has been the inspiration for the work on digital case management, as it has presented us with some of our most interesting use cases. The goal of reducing the dependency on paper forms has driven the conversation, but this has led the Kakuma CP partners to conduct extensive case management strengthening work, including some very innovative work on vulnerability assessments and business process improvements..

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